The Global Knowledge Base (GKB) team, located in Birmingham, AL, is responsible for the maintenance and quality of an extensive database of electronic resources used to power many of EBSCO’s access and discovery products.The mission of an E-Content Analyst is to contribute to building and maintaining a comprehensive, high quality Global Knowledge Base (GKB) focused on customer needs. The E-Content Analyst will establish quality data feeds by building strong relationships with external data partners (e.g. publishers) and ensuring all necessary collections are represented in the Knowledge Base. This individual will analyze and manipulate metadata for inclusion in the GKB and process through proprietary software applications. The analyst will resolve service issues using researching and critical thinking skills, while conducting root cause analysis to identify trends and take action to minimize reoccurring issues. This role also requires communication and collaboration with internal and external customers to resolve issues and document decisions made.
Perform Global Knowledge Base package maintenance activities meeting the departmental KPIs
Communicate and work with publishers to resolve customer service requests, obtain necessary metadata needed to maintain the Global Knowledge Base, and additional issues as needed.
Conduct regular analysis of publisher supplied data and content feeds to ensure comprehensiveness, quality, and accuracy of the metadata.
Participate in 3-5 continued learning opportunities (training videos, observations, etc.)
Participate and contribute in team wide initiatives related to the quality of the GKB as needed.
Analytical skills/ Problem Solver: Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Applies critical thinking and structured problem solving to address root causes.
Communication: Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communications, including email.
Collaboration/Teamwork: Works effectively with team members and cross functional teams to accomplish individual, team and organization goals.
Attention to detail: Does not let important details slip through the cracks or derail a project.
Intelligence: Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information.
Efficiency: Able to produce significant output with minimal waste.
Bachelor’s Degree or experience and/or education in the library field
Effective verbal and written communication with multiple levels of internal and external stakeholders
Detail-oriented, strong analytical and problem solving skills
Able to manage multiple tasks simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment; highly organized
Knowledge of MARC and other forms of title metadata
Experience creating and utilizing Pivot Tables within Excel
Microsoft Access experience or experiences with relational databases
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
About this company
From our President...
EBSCO aims to be a good work home, to deliver useful products and services to our customers with excellent service, and to improve and grow in all our endeavors.
We seek employees who can be distinctively individual, yet also work within a cooperative team. To promote an environment of fairness, learning and improvement, EBSCO practices open-door communications. We seek to be a good place to work and offer employees as much opportunity as their abilities and willingness to work can handle.
EBSCO is blessed with many loyal customers. We look to our customers to learn to develop better products and services and foster the creativity and ingenuity that will make us better. We will continue to put our customers first.
J.T. Stephens, President
We guide ourselves with seven values:
Customer First - Our jobs and our company's future come from the customer
Sales - We communicate, educate and persuade to offer our products and services as far and wide as the market opportunity exists
Growth - We are committed to finding and growing revenues and business activities
Profitability - Profits provide the resources to maintain operations, to invest to improve them, to develop new opportunities and to ensure a financially secure organization
Engineering - We must constantly seek to identify and to develop ways to realize opportunities and to change shortcomings
Thrift - The need for economy stands as an eternal verity
People - People make the difference when they work together as a knowledgeable, productive and motivated team with mutual respect for one another We are thankful for our historical progress. We are inspired by our opportunities. We will continue to seek improvement and growth.
Thank you for your interest in EBSCO Industries. EBSCO is an international company headquartered just outside Birmingham that competes in markets ranging from Subscriptions Services to Fishing Lures to E-Commerce. EBSCO realizes that our past success and future relies on the people that work with us and therefore we are always seeking candidates that best suit the needs of our organization. To see a listing of the jobs we currently have open and to submit your resume, click here. Once your profile has been submitted, it will remain in our database and you may return to apply for future positions.
EBSCO is proud of its continued success and realizes that this success is a result of a dedicated staff. We appreciate your desire to become a part of our team.
If you are interested in employment with another EBSCO company, please contact that company directly.