Customer Experience Research and Design Consultant
$83,239 – 91,563DOE
As a Community Transit Customer Experience Research and Design Consultant you will be responsible for optimizing the customer experience by partnering with key business units to research and design changes that make it easier for customers to get to their destination on public transportation. The consultant will develop and leverage customer insights and data to develop actionable and achievable customer experience design solutions, while balancing the overall needs of the organization. Through collaboration with a variety of different departments, the Customer Experience Design Consultant will be responsible for timely execution of experience projects and report out on the resulting impact and customer needs to the business.
This is both a strategic and hands-on position requiring intensive experience in building customer insights and using their user centered design methodologies to drive decisions that have a direct impact on the customer experience.
The Customer Experience Research and Design Consultant opportunity is considered a key position in the Customer Experience division, and the successful candidate will be an experienced, dynamic professional in this field.
A Bachelor’s in Design, Human-Computer Interaction, Cognitive Psychology, Business or related disciplines or equivalent experience.
Or the equivalent combination of education and experience sufficient to successfully perform the essential duties.
Eight years of experience in a customer experience design role including user interface/interaction designer, information architect, user researcher, AND market research.
Five years of experience demonstrating expert knowledge and hands-on experience leading, configuring, managing and implementing customer insights and using human centered design methodologies to drive decisions.
Proven track record in influencing or managing a team without a direct reporting structure.
Five years of experience in project management.
Five years of experience in a leadership role or experience with consultant/vendor management.
Passionate customer champion who will always advocate for what’s right for the customer.
Community Transit provides a tobacco-free and drug-free work environment. As a recipient of federal funds, Community Transit is an Equal Opportunity Employer and does not unlawfully discriminate on any basis prohibited by Federal, State or Local law. We value and encourage diversity in our workforce. EOE AA M/F/Vet/Disability. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.